What services does RVNA provide?We offer comprehensive home healthcare services for people of all ages residing in Western Connecticut. Core services include skilled nursing; physical, occupational, and speech therapy; home health aides; homemakers; companions; medical social work; and the provision of medical equipment and supplies. We also care for patients with serious chronic illnesses. Our disease management programs include cardiac care, diabetic care, pain and palliative care, mental health home care, and many more. We also provide a host of community health and wellness and public health services.
How do I request the services I need?If you are being discharged from an inpatient setting or you’re at your physician’s office, you must be sure to specifically ask for RVNA or you may be assigned elsewhere. You may request services yourself by asking for our Intake department by calling 203-438-5555 or email us at firstname.lastname@example.org Your physician or family member may also call on your behalf. Our nurses will quickly get in touch with your physician to discuss your condition and any skilled services that you need.
Can RVNA help coordinate all of my medical and non-medical needs?RVNA employs a Home Health Navigator who can help you navigate through various health care settings and circumstance by the on-site coordination and arranging of nurses, therapists and home health aides, just to name a few services. In addition, our Quality Living at Home program can help coordinate non-medical needs such as transportation, meals, prescription drug delivery and other needs. Simply make one call to our Intake department at 203-438-5555 and ask for these services. Once a plan
How soon can I get help?Once our Intake Department receives a request for services and contacts your physician, our nurse or therapist will visit you within 24-48 hours. They will conduct a thorough evaluation to assess your needs in the home, gather health information and confirm your medications. They will confer with your physician to ensure that your doctor agrees with our assessment. A plan of care will be developed in partnership with you and/or a family member to address all of your home healthcare needs, which may include skilled nursing, rehabilitative services, home health aides, medical equipment and supplies, as well as medical social work. We will arrange to provide all the home healthcare you need so you don’t have to search for these services on your own.
What insurance does RVNA accept?RVNA has preferred provider status with over 40 payers and organizations and accepts most insurance plans. New contracts are added regularly. A sliding scale for essential services is available to assist those patients with financial need. For the latest information on current insurances accepted, please call our Intake Department at 203-438-5555.
*For information on insurance accepted for immunizations, please call Community Health & Wellness Department at 203-438-5555 ext.1119
Is RVNA licensed and/or certified?Yes. RVNA has been CT State licensed and Medicare certified since 1966. RVNA is accredited by CHAP (Community Health Accreditation Program) with Commendation, the highest award from the CHAP program for standard home health care services since 2002.
How does the agency select and train its employees?RVNA requires a written application and conducts a complete interview process including health and background checks before hiring any employee. Professional personnel are all registered and licensed with the State of Connecticut and have an average of 21 years of experience in their field.
What are your hours of work?The RVNA office is open seven days a week from 8:30 a.m. to 4:30 p.m. The visiting staff routinely sees patients during those hours. A nurse and a Clinical Leader is available on call 24 hours a day/7 days per week to address any concerns after-hours and support that there is a comprehensive emergency plan in place.
How is quality measured at RVNA?The true measure of success for any home care organization is how well its patients do while under its care. RVNA takes its performance very seriously. It is important for us to have objective measurements to use as tools of self-evaluation. At RVNA, we continuously monitor and measure patient satisfaction data gathered from comprehensive patient satisfaction surveys. Currently, Medicare provides consumers with a vehicle for comparing the performance of home care agencies. Medicare.gov is the website. It has a program called Home Compare (HHCHPS) that allows consumers to compare home care agencies. We’re proud to be one of the best performers in Connecticut. We encourage you to log onto this web site and conduct your own analysis.
How does RVNA ensure patient confidentiality?RVNA, through established policies and procedures, complies with HIPPA, state and federal regulations for the assurance of patient confidentiality.
- Who We Are
- Our Services
- In-Home Nursing Care
- HomeCare by RVNA: Live-In and Hourly Caregivers
- In-Home Rehabilitation & Physical Therapy
- Out-of-Home Physical Therapy and More
- RVNA Hospice Services
- Nutrition Services
- Geriatric Care Management
- Medical Alert System
- Disease Management Services
- Payment / Insurance
- RVNA Privacy Practices
- Community & Public Health
- Events & Clinics
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